Deloitte Digital, Service Design, Consultant to Manager, London


Job information

Company: Deloitte

Location: London

Education: Undergraduate degree

Benefits: Competitive


Role description
We are looking for experienced and senior service designers to join our multi-discipline consulting practice at Deloitte. Passionate about service design this person will be helping shape future behaviours and services for clients across all sectors.


  • Lead/key contributor to service design engagements
  • Deliver design thinking and service design training
  • Coaching and mentoring colleagues
  • Contribute to growth of service design internally within Deloitte
  • The production of visually rich and clear documents, presentations and workshop materials
  • Supporting senior team members/Leading client workshops
  • Strong at concept generation supported by research
  • Strong visualisers and communicators of concepts (sketch, digital visualisation, verbal and written)
  • Confident in supporting the planning and conducting of qualitative and secondary research
  • Development and visualisation of key conceptual frameworks and information graphics

To have a broader perspective of potential issues encountered when managing diverse teams and the strategies to overcome them; have a clear understanding of the firm’s commitment to creating a more inclusive culture


To qualify for the role you must have:

  • 3 years+ in experience design
  • Clear and proven understanding of service design tools
  • Excellent problem solving and client engagement skills
  • Confidence to lead collaboration and co-creation exercises
  • Interpretative/analytical skills for insight driven research analysis
  • Experience with service design projects
  • Experience working in Agile on large-scale projects
  • Excellent knowledge of User Centred Design and responsive solutions
  • Excellent track record and evidence of success
  • Experience of design thinking methodology

Deloitte Digital
Part Business. Part Creative. Part Technology. One hundred per cent digital. Deloitte Digital is committed to helping clients unlock the business value of emerging technologies.

Through eleven studios spread across the globe, we provide clients with a full suite of digital services, covering digital strategy, user experience, content, creative, engineering and implementation across mobile, web and social media channels.

We are a new team with big ambitions. We combine fun with serious intent. At Deloitte Digital, business, creativity and technology intersect.

The team at Deloitte Digital includes creative designers, channel strategists, engineers, architects and product specialists ? a powerful combination of creativity, business acumen and technical know-how.

We believe in our people, and we understand that quality of life directly impacts quality of work. We pride ourselves on our relaxed work environment, intense commitment to quality and truly unique culture.

We are Consulting

Three core competency areas make up our Consulting service line:

  • Technology
  • Strategy & Operations
  • Human Capital

We exist to solve complex problems
Our consultants are renowned for their straightforward approach to solving some of the world’s largest and most complex business challenges. With a team of over 3,000, each of us is energised by the challenge a seemingly inscrutable problem presents. Our distinctiveness lies in our refusal to accept a problem at face value - we draw on the depth of our shared insight to ask the right questions, and it’s these questions that uncover answers - answers with impact.

We are committed to collaboration
Our role is to unlock potential for growth and innovation. We believe this requires real collaboration ? with our own networks and with our clients. It’s why we commit to truly getting under the skin of our client’s needs, developing a full appreciation for their environment, goals and ambitions. We’re also unafraid to challenge. In so doing, we build long-term and trusted affinities.

We create long-term, sustainable impact
We often work hand-in-hand with our clients to help find the right solution and to help apply that solution. Our aim is to leave behind ambassadors who are equipped to continue the transformation we began. For us, it’s about embedding sustainable change, allowing the impact of our insight to be felt for a long time to come.

We offer a number of different career pathways
We offer three different career pathways at Deloitte, meaning that there are three different routes by which people can progress in Consulting. We provide variety regarding the career options available to you, assisting you to take career steps that fit your skills, talents and aspirations, and providing an environment where those choices can be discussed in meaningful and constructive career conversations.

The Consulting Career Paths are:
Consulting pathway ? pathway based around developing a broad consulting skillset alongside building expertise in a specific domain

Consulting Solutions pathway ? pathway where there is greater focus on building skills and deep expertise in a specific domain. Practitioners have a narrow focus, determined by their SME and type of contribution made

Consulting Services pathway ? pathway for people whose career is built around the delivery of managed services to clients (either internal or external)

About Deloitte
Deloitte offers integrated services that include Audit and Risk Advisory, Tax, Consulting and Financial Advisory. Our approach combines insight and innovation from multiple disciplines with global business and industry expertise to help our clients excel anywhere in the world.

We deliver outstanding impact on the reputation and success of our clients, in the UK and globally. In pursuing this we contribute to a sustainable and prosperous society, and are firm believers in the positive impact business can and should have on the world it operates within.

At Deloitte we foster a collaborative culture where talented individuals can produce their best work.

We value innovative thinking, diverse insights and a genuinely distinctive level of customer service through our expertise and professionalism.

We value difference, with respect at the heart of our inclusive culture. We are open to discussing with candidates the different ways in which we are able to support agile working arrangements. We recognise that our people are juggling demanding careers with commitments and interests outside of work.

Hear from some of our people already working at Deloitte in agile ways.

We are proud to have received a special award for Best Innovation for our WorkAgility Time Out programme in the 2015 Top Employers for Working Families awards.

Job information

Company: Deloitte

Location: London

Education: Undergraduate degree

Benefits: Competitive


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