Deloitte Consulting, Senior Consultant, Banking & Insurance Operations, Strategy & Operations, London


Job information

Company: Deloitte

Location: London

Education: Undergraduate degree

Benefits: Competitive


Role description
The Banking and Insurance Operations Practice covers all areas of banking and insurance, from retail, commercial and transaction banking across channel, middle or back office operations to all aspects of general insurance and life and pensions, from sales and marketing to core underwriting. Our aim is to strengthen our position as the market leading Operational consultancy in FSI, helping and working with our clients to address their most complex challenges.

The impact of increased regulation, and the focus on customer experience and digital banking alongside the more traditional objectives of efficiency, automation and complex transformation, has forced large scale change to the industry’s operating models and service definitions.  Banking and Insurance Operations, with its deep industry expertise, carries out target operating model definition and implementation, M&A integration, cost reduction, risk & regulatory driven change programmes and supports core technology transformation. Despite being a high performing team there is also a strong focus on agile working with a widespread commitment to open communication, agile working arrangements, trust and respect.

Benefiting from early client exposure and working with and learning from some of the top practitioners in our field, you will develop quickly, add real value and build credibility in the industry from an early stage thus increasing your own marketability.

As a Senior Consultant, your primary focus will be on the delivery of client work that will successfully fulfil and exceed client expectations and deliver engagement and programme objectives. You will own clear deliverables and lead small work streams and start to develop strong long-term client relationships with the aim to be recognised as a trusted business advisor in the retail banking and insurance sectors.

To be successful in this role you will work as part of a team of industry specialists providing consulting services to major retail banks and insurance firms, so you'll quickly build upon your existing industry knowledge to become an expert in your field.

Assignments will be focused across the full spectrum of the Retail Banking industry and General Insurance & Life and Pensions value chains and will include:

For Banking

  • Banking Efficiency and Automation
  • Complex Banking Transformation
  • Structural Reform and Regulation
  • Front-to-Back Digital Banking

For Insurance

  • Operating Model design and delivery
  • Process transformation
  • Cost Reduction
  • Risk and Regulation


You will have responsibility for:

  • Working within a team on client facing projects or programme work streams
  • Producing exceptional deliverables for clients
  • Understanding and gathering client and business requirements and support effective day to day client relationships
  • Understanding key risks and issues
  • Contributing  to the development and growth of the banking and insurance practice
  • Participating fully and actively contributing to the banking and insurance team


  • Relevant experience within a major retail bank or insurer, or a consulting firm involved in retail banking or insurance activities
  • Knowledge and understanding of either the UK banking or insurance industry and market.
  • Excellent project and programme management disciplines including production of project plans, key quality programme deliverables and working and delivering to strict time constraints
  • Excellent communication and people skills, with a strong emphasis on team working
  • Strong interpersonal skills and the ability to work on diverse teams with a diverse range of people
  • All applicants are required to understand risk, how to mitigate risk and protect the firm's reputation
  • "Can do" attitude with a real willingness to learn and participate
  • Enthusiasm and passion for the delivery of market leading solutions that make a difference
  • Knowledge of methodologies including Lean, Six Sigma, BPR techniques and implementation methodologies beneficial
  • An understanding of the diverse requirements of clients and the need to work on projects in differing geographies and time zones

We are Consulting

Three core competency areas make up our Consulting service line:

  • Technology
  • Strategy & Operations
  • Human Capital

We exist to solve complex problems
Our consultants are renowned for their straightforward approach to solving some of the world’s largest and most complex business challenges. With a team of over 3,000, each of us is energised by the challenge a seemingly inscrutable problem presents. Our distinctiveness lies in our refusal to accept a problem at face value - we draw on the depth of our shared insight to ask the right questions, and it’s these questions that uncover answers - answers with impact.

We are committed to collaboration
Our role is to unlock potential for growth and innovation. We believe this requires real collaboration ? with our own networks and with our clients. It’s why we commit to truly getting under the skin of our client’s needs, developing a full appreciation for their environment, goals and ambitions. We’re also unafraid to challenge.  In so doing, we build long-term and trusted affinities.

We create long-term, sustainable impact
We often work hand-in-hand with our clients to help find the right solution and to help apply that solution.  Our aim is to leave behind ambassadors who are equipped to continue the transformation we began. For us, it’s about embedding sustainable change, allowing the impact of our insight to be felt for a long time to come.

We offer a number of different career pathways
We offer three different career pathways at Deloitte, meaning that there are three different routes by which people can progress in Consulting.  We provide variety regarding the career options available to you, assisting you to take career steps that fit your skills, talents and aspirations, and providing an environment where those choices can be discussed in meaningful and constructive career conversations.

The Consulting Career Paths are:
Consulting pathway ? pathway based around developing a broad consulting skillset alongside building expertise in a specific domain

Consulting Solutions pathway ? pathway where there is greater focus on building skills and deep expertise in a specific domain. Practitioners have a narrow focus, determined by their SME and type of contribution made

Consulting Services pathway ? pathway for people whose career is built around the delivery of managed services to clients (either internal or external)

About Deloitte
Deloitte offers integrated services that include Audit and Risk Advisory, Tax, Consulting and Financial Advisory. Our approach combines insight and innovation from multiple disciplines with global business and industry expertise to help our clients excel anywhere in the world.

We deliver outstanding impact on the reputation and success of our clients, in the UK and globally. In pursuing this we contribute to a sustainable and prosperous society, and are firm believers in the positive impact business can and should have on the world it operates within.

At Deloitte we foster a collaborative culture where talented individuals can produce their best work. We value innovative thinking, diverse insights and a genuinely distinctive level of customer service through our expertise and professionalism.

We value difference, with respect at the heart of our inclusive culture.  We are open to discussing with candidates the different ways in which we are able to support agile working arrangements.  We recognise that our people are juggling demanding careers with commitments and interests outside of work.

Hear from some of our people already working at Deloitte in agile ways.

We are proud to have received a special award for Best Innovation for our WorkAgility Time Out programme in the 2015 Top Employers for Working Families awards

Job information

Company: Deloitte

Location: London

Education: Undergraduate degree

Benefits: Competitive


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